FAQ

Shipping & Delivery

How long does shipping take?
Orders are processed within 1–2 business days. Standard shipping is FREE and arrives in 1–7 business days. Need it sooner? Express shipping (1–3 business days) is available for $15 at checkout.

Do you offer free shipping?
Yes — free standard shipping on all orders.

Where do you ship?
We currently ship within the United States only.

Will I get a tracking number?
Absolutely. You’ll receive a tracking link by email as soon as your order ships.

Orders & Payment

What payment methods do you accept?
All major credit/debit cards, Shop Pay, Apple Pay, and Google Pay. Shop Pay Installments lets you pay over time on eligible orders.

Can I change or cancel my order?
Email us at shawnzyluxe@gmail.com within 12 hours of ordering and we’ll do our best to update it before it ships.

Is checkout secure?
Yes. Payments are encrypted and processed through Shopify’s PCI-compliant checkout. We never store your card details.

Returns & Refunds

What is your return policy?
See our full Refund Policy. If an item arrives damaged, defective, or incorrect, contact us and we’ll make it right.

My order arrived damaged or wrong — what do I do?
Email shawnzyluxe@gmail.com with your order number and a photo, and we’ll arrange a replacement or refund.

Products

Are your products authentic and quality-checked?
Yes. Every product is curated for quality, and we stand behind what we sell.

How do I use/care for my product?
Usage and care details are listed on each product page. Questions? Just reach out.

Contact

How do I get in touch?
Email shawnzyluxe@gmail.com or call 786-652-5673. We’re a Miami-based team and typically reply within 24 hours.